If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty.
Please allow 1 to 3 weeks from the day you return your package, for your exchange request to be fully processed and closed. Please write to us within 48 hours of receiving the product that you would like to exchange or refund at ayuvardhakhealthcare@gmail.com the following details:

• Complaint Order Number
• Invoice number 
• Please specify if you are a Soundarya Club Loyalty Member or not along with Card Number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
  • In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
  • In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
  • In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging
  • Mono carton refers to the Forest Essentials box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

  Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.Once the package is received by our team, the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details. Please note orders for Gift boxes are not applicable for exchange or refund here. 

Ayuvardhak Health Care is not responsible for damage after delivery.

In the case of a product quality concern, please send us an email at ayuvardhakhealthcare@gmail.com within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:

• Order number
• Product that is highlighted for quality issue
• Please specify if you are a Soundarya Club Loyalty Member or not along with card number
• Details of your Request 
• Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible

In the case of a quality issue highlighted our team will first connect you with an in-house Ayurvedic Doctor within 2 working days. Depending on the nature of the complaint, the conversation with our Doctor and his or her analysis of the situation, our customer team representative will then request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check.

All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks’ minimum.

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. 

Please be sure of your allergic conditions before ordering products from our website. We always advice to have a proper consultation with your physician or our expert healthcare professional discussing about your complete health/disease/indication/ medical history/ current medical condition before going for the purchase. 

No cash refunds are permitted.

As such for the time being, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India, due to changing nature of the situation, we reserve our right to pause deliveries at any time if so warranted. 

Ayuvardhak health Care has partnered with reputed logistic partners for our logistic services, to ensure that all your orders reaches you in the best of conditions without any damages. We ensure you that we use packaging materials of the best quality, which is sourced from reliable vendors, and ensure thorough testing of package worthiness before using them for shipping and delivery of our products.

Delivery charges are mentioned in special cases : "Fast Delivery" or same day delivery option.

How does the delivery process work?

Once our system has your order processed with us, your products are thoroughly inspected for its perfect condition. On passing the final round of quality check, we pack and handover your order to our logistic partner. 

Our logistic partner will then deliver your order to you at the earliest possible time. In case, our logistic partner is unable to reach you at the shipping address or at the suitable time provided by you, then our logistic partner shall contact you to process the delivery of your order. 

Your order will be shipped to you at the shipping address, provided by you at the time of placing your order, with an invoice. 

What is the range of locations to which Kapiva ships their products?

Ayuvardhak Health care ships throughout India to almost all pin-codes. for some interiors part of India, it might take a bit more time from the standard time of delivery of your order.

Is it possible for me to track my order?

As soon as you place your order with us, your order is processed from our concerned warehouse. Once your order has been dispatched from our warehouse, you shall receive a confirmation email, on the email address provided by you at the time of placing your order with us, containing the details of the tracking number and the courier company that is processing your order. Alternatively, if you are a registered user, you can track your order by logging into the “My Account” section of our Website by using the username and password created at the time of your registration, and then clicking on the “Your Orders” tab to view your order details.

You can track the status of your package after your order has been dispatched from our warehouse. 

NOTE: 

What time of the day will my order be delivered?

Our logistic partner will make sure to give you a call before delivering the product at the shipping address provided by you at the time of placing your order with us. Please make sure you are available to receive the calls as usually after 3 (three) failed attempts of trying to deliver the products at the shipping address mentioned, the product shall be returned to our warehouse. 

What are the shipping charges applicable on my order?

Shipping and handling charges may vary based on the product ordered, packaging size and other considerations. This amount will be charged to your total bill at the time of placing your order with us on the Website. The shipping and handling charges are given at the time of check out and you will be informed of the same before making payment of the order placed.

Please note that Kapiva does not charge any separate shipping charges in addition to the invoice amount shown at the time of placing the order.

Delivery Information

If no one is available at the address when the delivery of your products is attempted, our logistic partner will make 2 (two) more delivery attempts subsequently. Please note that you can contact our Customer Services hotline for rescheduling the delivery date and we shall try to accommodate your request to the best of our abilities. If the aforementioned 3 delivery attempts are unsuccessful, our logistic partner will return your package to us.

Notification of changes in the Shipping and Delivery Policy

We keep our Shipping and Delivery Policy under review to make sure it is up to date and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.

Contact Information

In the rare case that you are not satisfied with the quality of the product delivered to you or with the delivery experience, we welcome you to drop an email to ayuvardhakhealthcare@gmail.com so as to allow us to look into the issue and address the same on a case-by-case basis.